When you shop at coffee-greens.com, you have a 14-day right of withdrawal, where you can notify us that you regret the purchase and then return the item to us. However, this does not apply to coffee beans that are not returned and refunded for reasons of hygiene. The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day. Upon receipt, you may only handle the goods in a way that allows you to determine the nature of the goods, their properties and the way in which they work. This means that the item must be in the same condition as when you receive the item if you wish to exercise your right of withdrawal. In order to exercise the right of withdrawal, you must notify us by unequivocal statement within 14 days of receipt of the item. We expect you to ship the goods as soon as possible after you have given notice of cancellation. You must return the goods no later than five days after you have regretted the purchase in order to make use of your right of return.
When returning, you should make sure that the goods are properly packed. You are responsible for the package / goods until we receive it. Therefore save a receipt from the freight forwarder and possibly track and trace number. Lack of original packaging may be an impairment. To be sure of being able to receive all the money back, it is recommended that you return the item in original packaging and with accompanying labels. You must pay the costs of returning the item when you regret it.
Please send the items to:
Coffee Greens, Henningsens Alle 42, 2900 Hellerup , Denmark
Note: Packages cannot be handed in in person at the above address. We also do not accept packages sent by post. cash on delivery or similar.
Attach documentation for your purchase and return note on return
You must enclose a copy of the order confirmation or other type of documentation for your purchase - for example invoice.
The refund process usually takes 14 days. Once we have completed this process, we will refund the amount via the payment method used to pay for the order. This can take up to five business days. We reserve the right to withhold the refund until we receive the goods. Please note that additional taxes and / or taxes are not refundable. For countries within the EU, VAT will be included in the refund.